Emergencies are a very stressful time for pet owners. It’s important to stay calm and call the clinic immediately, no matter what day or time. If we are closed you will reach an answering machine. Listen carefully to the recording as it will tell you how to reach a vet.

During the week (Monday to Thursday), a vet can be contacted on 0434 199 939.

From Friday night to Monday morning, the vet clinics in Hervey Bay have a rotating on call roster. The recording on our answering machine will tell you which clinic is on call. Call that clinic and their answering machine will give you a mobile number to call the vet on duty.

Use the following guide to help you:

Emergency; Needs to be seen immediately

  • Loss of consciousness

  • Seizure

  • White, purple or blue gum colour

  • Respiratory distress – difficulty breathing, choking, drowning

  • Toxicity – e.g. snake bite, paralysis tick

  • Suspected poisoning – e.g. rat bait, chocolate

  • Straining to urinate but not passing anything

  • Severe trauma – e.g. hit by car, attacked by animal especially if pet has been shaken, severe eye injury

  • Severe bleeding

  • Thermal stress – e.g. heat stress, hypothermia


Urgent; Needs to be seen today

  • Severe lameness – holding leg up completely, suspected broken bones

  • Severe lethargy – very flat, not responding as usual

  • Laceration and/or puncture wounds

  • Severe vomiting (frequent and pet is distressed)

  • Severe diarrhoea (bloody and frequency is 1 hourly or more)

  • Eye injury – no matter how mild it appears to be

  • Changes in respiration (not severe or frantic) – e.g. unusual panting, laboured breathing


Non-urgent; Should be seen in the next few days

  • Itchiness – e.g. scratching, licking at paws

  • New or changed lumps

  • Ear infections

  • Mild lameness

  • Mild vomiting and/or diarrhoea (isolated incident with otherwise happy pet)

  • Shaking/trembling – if no other symptoms are seen


Although some problems aren't life threatening, they may be causing your pet pain and should be seen to over public holiday periods or weekends instead of waiting until a working day. Signs of pain include;

·         Panting

·         Laboured breathing

·         Lethargy

·         Restlessness

·         Crying out

·         Aggression  

·         Loss of appetite

Every pet is different; some will seek company when suffering, some will withdraw, while others hardly show any signs whatsoever. It is important to know what is normal for your pet. As a general rule, if you are concerned about something but your pet is otherwise bright and alert, and doing normal activities (e.g. eating, drinking, playing, sleeping), we recommend rest and monitoring at home for 24 hours and the symptoms may disappear on their own.